This policy explains how Nurivo Care — a trading name of Tekstak Ltd, a company registered in England and Wales (company number 17154786) and based in Scotland — collects, uses, and protects personal data. It's written to be readable. If anything's unclear, email us and we'll explain.
Nurivo Care is a trading name of Tekstak Ltd, a company registered in England and Wales under company number 17154786, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. The team operates from Scotland. For the purposes of UK GDPR and the Data Protection Act 2018, Tekstak Ltd is the data controller of personal data collected through this website and during pre-sales conversations.
Tekstak Ltd's registration with the Information Commissioner's Office is in progress; the registration number will be published here once issued. You will then be able to verify it on the ICO's public register.
When you become a customer of CarePilot or CareLink, the relationship changes. For data you enter about residents, staff, or service users, you are the controller and we are the processor. That relationship is governed by a separate Data Processing Agreement (DPA) which forms part of your contract with us.
We may collect technical information such as your IP address, device type, browser, and pages visited. This is for security, diagnostics, and understanding how the site is used.
About resident data: Where the service processes personal data about residents, service users, or their families, that data is under your control as the customer. We only process it on your instructions, as set out in our Data Processing Agreement.
We only send marketing communications to people who have explicitly opted in or where we have a clear and lawful business interest in doing so. You can unsubscribe at any time.
Under UK GDPR, we rely on the following lawful bases:
We don't sell your data. We share it only with carefully selected sub-processors and service providers who help us run the business:
On request we'll provide a current list of sub-processors. We will never share your data with third parties for their own marketing purposes.
We aim to keep all personal data within the UK. Where transfers outside the UK are unavoidable (for example, certain cloud services), we rely on recognised safeguards such as the UK International Data Transfer Agreement or an adequacy decision.
This website uses a small number of cookies. We don't run advertising cookies or third-party tracking, and we don't sell or share data with advertisers.
We use a single piece of browser storage (nurivo_cookie_consent, stored in localStorage) to remember your cookie choice so we don't ask again on every page. This is exempt from consent requirements under PECR.
If you accept the cookie banner, we load Google Analytics 4, which sets the following cookies:
Analytics data is processed by Google LLC. Google may transfer data outside the UK; see Google's privacy policy for details. If you reject the banner, no Google Analytics scripts are loaded and no analytics cookies are set.
You can change your cookie preferences at any time by clicking here to revisit the banner.
We take security seriously. Personal data is protected using industry-standard measures including encrypted connections (HTTPS), encryption at rest where appropriate, role-based access controls, and regular reviews of our infrastructure. No system is ever perfect, but we aim to match or exceed the standards expected in the healthcare software sector.
If we ever experience a data breach that affects your personal data, we will notify you and the Information Commissioner's Office within the timeframes required by law.
Under UK GDPR, you have the right to:
To exercise any of these rights, email us at info@nurivo.co.uk. We'll respond within one month.
If you're unhappy with how we've handled your personal data, please contact us first — we genuinely want to put things right. If you're not satisfied, you have the right to complain to the UK's supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Web: ico.org.uk/make-a-complaint
We may update this policy from time to time. When we do, we'll update the "last updated" date at the top. For significant changes, we'll notify customers directly.
For any privacy-related questions, data requests, or concerns:
Email: info@nurivo.co.uk
Post: Tekstak Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
General contact: Contact form