These terms govern your use of the services provided by Nurivo Care, a trading name of Tekstak Ltd, a company registered in England and Wales under company number 17154786, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, and a team based in Scotland. By creating an account, using the service, or signing an order form with us, you agree to these terms.
We provide cloud-based care management software designed for UK care homes and, in the case of CareLink, local authorities. Details of current features are available on our website and, where applicable, your order form.
We work hard to keep the Service available and reliable, but we don't guarantee uninterrupted access. Scheduled maintenance will be notified in advance where possible. Emergency maintenance may occur without notice but will be communicated as soon as practical.
You are responsible for keeping your login credentials secure and for all activity carried out under your account. You agree to notify us promptly of any unauthorised access or security concern. We may suspend accounts where we reasonably believe security has been compromised.
You must ensure that the people you give access to are authorised to use the Service on your behalf and that they comply with these terms.
Subscription fees are set out on our pricing page or in your order form. Unless otherwise stated:
Subscriptions renew automatically at the end of each billing period unless cancelled in writing at least 30 days before the renewal date.
From time to time we offer an early adopter programme with specific pricing and benefits. Where you join as an early adopter:
Promise: We will honour the early adopter rate for the duration of your active subscription, even as our standard pricing changes, subject to the conditions above.
You agree not to:
We may suspend or terminate access for serious or repeated breaches of this section.
You retain ownership of all Customer Data. We act as a data processor on your behalf in relation to personal data within Customer Data, and we process it only on your documented instructions, as set out in our Data Processing Agreement.
You're responsible for making sure you have the right legal basis to collect and store the data you put into the Service, and for providing any notices required to data subjects.
On termination, you can export your data in a commonly used format. We will delete Customer Data within 90 days of termination unless we're required to retain it by law.
See our Privacy Policy for full details on how we handle personal data.
The Service, its software, design, content, and documentation are our intellectual property (or our licensors'). You get a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription.
Nothing in these terms transfers ownership of our IP to you, and nothing transfers ownership of your Customer Data to us.
If you provide feedback, suggestions, or feature requests (and we hope you will), we may use them to improve the Service without any obligation to you.
Both of us may have access to the other's confidential information. Each of us agrees to keep the other's confidential information confidential, use it only for the purposes of this Agreement, and protect it with at least the same care we use for our own confidential information.
We warrant that we will provide the Service with reasonable skill and care, in line with industry standards for care management software. Beyond that, the Service is provided "as is" and we make no other warranties — express or implied — including fitness for a particular purpose.
We don't warrant that the Service will be error-free or that it will meet every specific need of your organisation.
Neither party excludes or limits liability for:
Subject to the above, our total aggregate liability for any claims arising from this Agreement in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect, consequential, or incidental losses, including loss of profits, revenue, goodwill, or data.
You agree to indemnify us against claims arising from your misuse of the Service, your breach of these terms, or any Customer Data that infringes the rights of a third party or breaks the law.
We will indemnify you against claims that our Service infringes a third party's intellectual property, provided you notify us promptly and let us lead the defence.
Either party may terminate the Agreement:
On termination: your access to the Service ends, you owe any outstanding fees, and we delete your data as described in section 7.
We may update these terms occasionally. If changes are material, we'll notify customers at least 30 days before they take effect. If you don't agree to the changes, you can terminate before they take effect. Continued use of the Service after the effective date means you accept the updated terms.
This Agreement is governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, although we may seek injunctive relief in any court of competent jurisdiction.
For questions about these terms, or anything else, get in touch:
Email: info@nurivo.co.uk
Post: Tekstak Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact form: nurivo.co.uk/contact